Shipping policy

Thank you for shopping with The Ark Haven.

We currently offer delivery within Singapore and to selected international destinations.

Please review the following information before placing your order.

1. Shipping destinations

The Ark Haven delivers to Singapore and selected international markets.

Delivery availability depends on the product and destination.

If shipping is unavailable for a particular location or product, the relevant delivery option may not appear during checkout.

2. Singapore delivery

The following delivery options may be available for eligible products:

Express / Scheduled Singapore Courier

Estimated transit time: 1–2 business days
Shipping fee: S$18.00

Standard Doorstep Delivery

Estimated transit time: 3–5 business days
Shipping fee: S$7.50

Tracked Letterbox Delivery

Estimated transit time: 5–8 business days
Shipping fee: S$2.50
Available for eligible products suitable for letterbox delivery.

Complimentary Standard Delivery

Estimated transit time: 7–14 business days
Shipping fee: Free
Available for selected products.

Complimentary Extended Delivery

Estimated transit time: 15–30 business days
Shipping fee: Free
Available for selected products.

Not all delivery options are available for every product.

The applicable shipping methods and charges will be determined by product eligibility and displayed during checkout.

3. United States delivery

For selected products available to customers in the United States:

Standard US Delivery

Estimated transit time: 8–15 business days
Shipping fee: Free

This shipping option applies only to eligible products and supported destinations.

4. Order processing and delivery estimates

Orders are processed after successful payment confirmation.

Processing time may vary depending on product availability, order requirements and fulfilment arrangements.

The delivery periods listed above are estimated transit times and may not include additional order processing time.

Delivery timeframes are estimates unless expressly guaranteed.

Occasional delays may occur due to carrier operations, customs processing, public holidays, adverse weather or other circumstances.

If we cannot dispatch an order within the applicable promised timeframe, we will communicate the delay and provide customers with any options required by applicable consumer protection laws.

5. Orders containing multiple products

Orders containing several products may be delivered separately.

Different products may have different processing requirements and delivery timeframes.

Where multiple shipping charges apply, the applicable total will be calculated and displayed during checkout.

Customers should review the final shipping charges before completing payment.

6. Tracking information

Where tracking is available, customers may receive tracking details after an order has been dispatched.

Tracking updates depend on the relevant delivery service.

Some shipments may take time to display updated tracking information after dispatch.

7. Delivery information

Customers are responsible for providing accurate and complete delivery details, including:

Recipient name.
Delivery address.
Postal code.
Contact information.

Incorrect or incomplete information may result in delays or unsuccessful delivery attempts.

If you notice an error in your delivery details, contact us immediately at thearkhavenhq@gmail.com.

We will assess whether the information can still be updated, but changes cannot be guaranteed once an order has entered processing or dispatch.

Any additional charges arising from an address correction or failed delivery will be handled in accordance with applicable laws and the circumstances of the order.

8. International duties and taxes

International shipments may be subject to customs requirements, import duties or taxes depending on the destination and product.

Any charges collected by The Ark Haven will be reflected in the applicable checkout information.

Where additional charges may be collected separately by customs authorities or delivery providers, their treatment will depend on the applicable delivery arrangement and legal requirements.

Customers who require clarification about potential import charges should contact us before purchasing.

9. Delayed, missing or damaged deliveries

If your order appears significantly delayed, is missing or arrives damaged, please contact us at thearkhavenhq@gmail.com.

Include your order number and relevant information so that we can investigate the matter.

We may request supporting photographs or additional delivery details where necessary.

Appropriate resolutions will be determined based on the circumstances and applicable consumer protection laws.

10. Order cancellations and refunds

Orders are generally final once placed.

The Ark Haven does not accept cancellations or refunds solely for change-of-mind reasons.

Exceptions apply where required by applicable consumer protection laws, including circumstances involving non-fulfilment or qualifying product issues.

For further details, please refer to our Return and Refund Policy.